Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 727-329-8728 or make an appointment online!
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The guys who work here are great at what they do. I came to them to get my compressor fixed under my car dealership warranty. Troy took care of the entire thing & even spent hours on the phone negotiating with my warranty company to make sure that I had the most affordable price & my car back as soon as possible (as he knows I have children & need a vehicle) They even threw in a desperately needed free oil change. I can't thank them enough. This is my new favorite spot to take my car & I will be recommending all of my friends & family to come here. Thank you so much to this crew for fixing my AC in the middle of summer!
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